Customer Feedback About Creative Remodeling Solutions
Roger and The CRS Team remodelled our ensuite bathroom beautifully in the autumn of last year. We were going to wait a while before renovating the main bathroom. One day, the shower valve handle in the other main bathroom broke awkwardly along the shaft . There seemed to be no way to get replacement parts for this situation. We thought we would have to break tiles or go through the linen closet to replace the welded-in valve.
I called Roger. He responded very promptly even though it wasn’t an emergency. His analysis of the situation and recognizing that the valve cartridge could be replaced without tampering with the body saved us hundreds to thousands of dollars in repair work (depending if we were replacing or renovating). He expeditiously picked up the right component and installed it for us. Thank you so much, Roger!
Outstanding service….great company with absolutely no issues….highly recommended!
Roger’s group did an amazing job on our bathroom. He was very communicative and supportive during all portions of the project. There were some unforeseen delays that were not really CRS’s fault, but Roger did his best to mitigate the delays. The quotation was very close to the final cost and was well detailed with no surprises. We would absolutely use CRS again for any future projects we have.
Thelma and Walter -
I was very pleased with the jobs they did for us. Roger was easy to get a hold of and was always available to give us good advice. Off the bat he was very professional and courteous, out of all the contractors we had come in for quotes, he was the only one that took off his shoes to walk around our condo. The job was finished on time and was done well, they were here bright and early in the morning. They are nice hard working people. In future I will be sure to keep CRS in mind. Thank you.
I was saved from a 3 year disaster in my master bathroom by CRS. Roger was able to bring to life my vision and my dreams for my bathroom within a very short period of time. He listened to what I wanted, discussed the pros and cons of different solutions and provided quality workers and workmanship to complete the project. I am grateful to CRS for their professionalism and wouldn’t think twice about hiring or referring them to anyone.
Vanessa and Marcus -
I have used CRS in the past for bathroom remodelling services and decided to leverage Roger’s knowledge as a Realtor to not only prep and sell my home, but assist me in finding a particular home that suited my taste.
I felt very fortunate to have obtained Roger’s “one-stop shopping” expertise since I know Roger as being very professional, personable and design-savvy from my previous renovations. That, coupled with the realtor services is a rare combination. I can only say that I was not disappointed.
Roger suggested and completed certain minor fix-ups, staged my home, prepared a professional virtual tour and marketing brochure which amazingly resulted in a sale of my home at asking price on the first day it was on the market. Roger’s crew handled the completion of a few repairs that resulted from the home inspection so that I had a stress-free firm offer. He then found me the perfect home for me and educated me on how to navigate a multiple bid situation. Roger could look at a potential home and recommend solutions that would satisfy my “wish list” but work in terms of resale value.
It was such a bonus that he acted as both my realtor and contractor. I would highly recommend Roger’s services to anyone looking for a realtor or contractor.
Roger and his crew kept within a tight budget while providing excellent workmanship on transforming a tired old basement washroom into a masterpiece. He and his crew were very professional in every way from expert advice to quality work. They were always prompt, courteous and willing to put that extra effort forth to complete the job- on time and under budget. The washroom is absolutely beautiful and we are now contemplating having them back to do our upstairs washroom. I highly recommend CRS for any renovations, you will not be disappointed, only glad you did.
Creative Remodeling Solutions Inc, is an excellent choice for any renovation need. They have a very professional approach to the project from meetings, to on-going communication, problem solving and written backup and reconciliation. The cost of the project is very fair, competitive and any unforeseen changes are discussed along the way. We are extremely happy with the quality and attention to detail by Roger, who leads the team, listens to our needs, and also offers great suggestions that improved our vision for what we were looking for. We would highly recommend them to anyone, and look forward to working with them again on other renovation projects.
Charles and Ann -
Roger and his team recently completed the renovation of our ensuite bathroom . The job was completed to our entire satisfaction. Throughout the project Roger provided excellent customer service and demonstrated a high level of professionalism . Roger’s team completed the work on schedule and the quality of the work was excellent. We would have no hesitation in recommending CRS and no doubt will be using them again in the future .
Roger demonstrated professionalism and great customer service skills for the whole duration of our bathroom renovation and ceiling repair/pot light installation. He spent a great deal of time with us during the preliminary stages of our bathroom design, and gave us suggestions and recommendations that would enhance the look of our bathroom.
His team of workers were always courteous and completed the work as asked. Our vanity was delayed at no fault to anyone, but Roger maintained contact with us and the supplier to ensure communication was consistent. Roger also followed up with us after the reno was completed to make sure we were happy with the results. Overall, we are very happy with the results of our first renovation with Creative Remodeling Solutions, and would definitely call on Roger again for future household projects.
Glenn and Dorian -
Once again, Roger and his team were amazing. He is absolutely punctual, starts and finishes on time and meets all of his deliverables with perfect accuracy. Roger is a project manager extraordinaire and surrounds himself with smart, efficient staff. Our laundry room has undergone a complete facelift with zero mess or fuss. I would absolutely recommend Roger to our friends and family–to anyone for that matter!!
The CRS Team did a great job renovating our bathroom. We very much appreciated that Roger did everything he could to work within our budget. I’ve never seen someone work so hard as the fellow who did most of the work on the bathroom. He made use of every minute of his time and the quality of his work was excellent. You could tell that he was very conscientious of his work and he always cleaned up prior to leaving at the end of the day. We would hire them back in an instant for future renovations.
Roger and his team completed our bathroom renovation for us in November 2012.
It turned out great! We had a few minor hiccups but Roger took care of everything.
We have no problem recommending him to anyone.
We wanted to remodel our home and prepare it to sell. Quality workmanship and a reasonable budget were extremely important to us. Roger and his team offered incredible service at a more than reasonable price. Within a very short time frame and with the advice and guidance of CRS, our home was transformed into something that we thought only existed in magazines.
When the remodel was completed, Roger was able to list our home at a much higher price than we expected and it sold within 3 days at 99% of our asking price!!! We would not have been so successful without the help of CRS. Moreover, we really enjoyed the overall experience, ongoing communication and friendliness of Roger and his team. I would highly recommend calling these guys.
Pat and Lee -
CRS installed 4 ceiling fans in our upstairs bedrooms. He was very knowledgeable of the restrictions, etc. The fans have definitely come in use this summer and have worked perfectly. There is no shaking, noises, etc. They were installed very securely. As well, Roger kept us updated on the progress and was very courteous. I would highly recommend him for any of your renovation needs.
Julie and Mike -
We used Creative Remodeling Solutions to complete the renovations of two bathrooms which included expanding the master bath into an adjoining closet. Throughout the entire process we found Roger to be extremely helpful, taking the time to explain fully how he planned to stage the work and what we could expect as the work progressed. Each and every day Roger would check in to ensure things were progressing on time and that everything was meeting our expectations. What I found refreshing with Roger was his approach to problems and issues which inevitably arise when undertaking such a project.
Finding the best solution was a collaboration rather than a negotiation even when it meant additional work.
He always listened to our concerns, offered his advice, and then ensured the solution was acceptable to us. The project was completed on time and on budget. We also appreciated their commitment to cleaning up at the end of each day minimizing the disruptive impact renovations typically have on a household. The final outcome not only met our expectations back actually exceeded them. We were very pleased with their work and would have no hesitation recommending Creative Remodeling Solutions.
Our recent experience with Roger and Creative Remodeling Solutions was fantastic. The budget was met with 100% accuracy and the work was done on time in exactly the amount estimated it would take. Roger maintain a very high level of communication with his client. The work was done quickly and very well and there were no surprises. We look forward to working with Roger and his team again in the very near future!!
Rick and Jean -
Selecting Roger and his crew was one of my decisions that really panned out for the better. When selecting a contractor, I really wanted someone who could communicate, who can provide feedback and ideas, but not insult or dismiss my suggestions. Roger came in a little higher than another contractor in the running but it was his courteous customer service skils that won him the job. And his willingness to work with you, your schedule, your budget and your constraints.
We renovated a 25 year old ensuit bathroom that included demolition and removal of a bathtub and vanity and a installation of a stand up shower and tiles. In addition, his crew expanded my bedroom closet to a walk in closet. The crew was pressed for time, as they had our move-in date to meet as well as work with the painters that we hired, but they completed everything on time just the way we expected it. I already have people who have seen his work at my house looking to hire him and I have no problems in promoting his services – it is really hard to find good customer service so when I do, I pay it forward without hesitation.
Justine - July 2012Etobicoke
Creative Remodeling Solutions did excellent work on our powder room. This was our first time hiring a contractor in a new home. We hired Roger to install a toilet and sink/vanity. Roger works hard and takes his work seriously. He was committed to arriving on time, on budget and provided excellent quality work. He is readily available and easy to get a hold of. After the project was complete, he provided me with a summary of what he did, and actually taught me a little about the plumbing. I would recommend him to family /friends. His knowledge and expertise are valuable.
Jerry - June 2012Mississauga
We hired Creative Remodeling to work in our bathrooms and closets and were extremely satisfied with their services. Roger was extremely punctual and helpful in figuring out all the details for the project. His advice got us in the right path to choose layout and finishing touches for our bathrooms. His team was tidy and efficient; very well planned to avoid any down time which helped deliver our project in half the time initially quoted (certainly the exception for construction projects). Thanks to Creative Remodeling, we now have the bathrooms we always dreamed of. For anyone looking for a contractor, give them a call. Creative Remodeling Solutions is definitely the way to go.
Roger from Creative Remodeling Solutions was very professional and arrived exactly on time. They replaced two old toilets and taps in my bathrooms and helped me dispose of the old ones. He even went to the store to pick up the two new toilets for me. They were especially respectful of my condominium’s rules, unlike many other contractors I’ve seen at our building. I highly recommend him for his work ethic and skills!
We had CRS complete a remodel of our upstairs bathroom. We can’t say enough of the quality of workmanship and professionalism displayed by Roger and his team. The project was completed on budget and on time. Roger’s attention to detail and design sense are top notch. We enjoyed the experience so much that we will be calling them in the near future to remodel our main floor bathroom. My biggest regret is we’re quickly running out of bathrooms for CRS to update for us.
We were extremely happy with Roger and the work that CRS completed for us. He was on time, on budget and cleaned up thoroughly when the job was completed. We will definitely be using Roger again and would recommend him to others.
John and Katie -
We recently had our ensuite project completed by Creative Remodeling Solutions. Although we could fill this space with many glowing superlatives, NONE would do justice to the company, Roger, his team, and/or the end result. All were beyond our expectations. We were so taken with the level of customer service, professionalism, expertise etc. that we have already booked CRS for our larger, main bathroom project. We highly recommend Creative Remodeling Solutions and look forward to working with them again. (…and again!)”
Karen and Geraldo -
The fine gentlemen from Creative Remodeling Solutions were a pleasure to deal with right from the beginning. I found the company on the Handy Canadian website and was wooed by the professional layout of their website and the complimentary customer reviews. My initial phone call was met with a polite response and a prompt appointment to meet for an estimate.
We had purchased the components and fixtures for our bathroom renovation because having planned the renovation for some time, we had very specific ideas as to what we wanted. This had offended other contractors whom we had contacted for an estimate but did not disturb Roger and his crew in the least. He was quite willing to work with what we had purchased, gave numerous suggestions to make the bathroom remodel even more exquisite, and was very accommodating in working within our time line.
Undaunted by the fact that we had gotten other estimates for our bathroom renovation, Roger gave us a very reasonable quote and then waited patiently for us to make our decision.We are most pleased by our decision to ask Creative Remodeling Solutions to take on our bathroom renovation. The crew were professional, polite and detailed in their work throughout the project. I’m sure that we will be seeing them again in the neighbourhood because our neighbours and friends are wowed by the transformation.
Thanks Creative Remodeling Solutions!!
Kathleen & Duncan -
In March 2011 I hired Roger from Creative Remodeling Solutions to remodel my main floor bathroom and to re-tile my front hallway. Roger provided a full service from beginning to end – he helped me with design options, product selections of tiles, lighting and fixtures. He also went with me to stores where he obviously had strong business relationships and I was able to take advantage of his special pricing arrangements. I saved a significant amount of money as a result of this.
I have used other contractors in the past but Roger’s service stands out – the full service agreement outlines everything he and has team will do, and the costs, and timelines. Having this information in writing gave me confidence in using Creative Remodeling Solutions. Roger and his team were always professional and friendly with me and my family. They also always cleaned up at the end of each day and let me know the plans for the next day. Both of my projects were completed on time and on budget.
Susie and Sharon -
We contacted Roger / CRS regarding repainting our Kitchen & hall area. Work was completed ahead of schedule and on budget. Quality of work was excellent!
He also recommended another contractor for carpet cleaning who contacted us the next day and completed the job in an hour at an excellent price.
It is great to have a contractor who can not only complete the job but has excellent contacts for other work. We will be pleased to recommend him to others.
We had two bathrooms renovated. We are extremely pleased with the results. We would recommend Creative Remodeling Solutions to anybody. Also Roger and his team were a pleasure to have in our home.
Sheridan Homelands, Mississauga
I had the pleasure of speaking with the company owner regarding a problem in my home that required an expert opinion to resolve. Roger went out of his way to suggest solutions that would work AND would save me unnecessary expense. He did not get any business from me as a result of simply giving friendly, helpful advice. This speaks to his professionalism and integrity. I will definitely be calling him when I need work done in the future.
Sherwood Forrest, Mississauga
When Roger (CRS) refinished our shower stall recently, we found them to be exceptionally reliable and courteous. They did a very good job at a reasonable price. And, they always took the utmost care in keeping our home clean and undamaged. Very considerate!
We are happy with the work CRS did. Roger took his time and listened to our requirements. He was courteous and knowledgeable.
Ron and Kathy -
We heartily endorse Creative Remodeling Solutions. Roger and his team were a pleasure to deal with right from the first time we spoke to discuss the remodeling of our en suite bathroom. Roger listened to our ideas, and made some value added suggestions several of which we incorporated into the project. The work was done as expected and was completed to a high standard; it was on schedule and within the agreed upon budget.
Throughout the work, we were always confident that things were proceeding well, in an orderly and controlled fashion. Questions were consistently dealt with professionally and to our satisfaction. We have no hesitation in endorsing Creative Remodeling Solutions and in recommending them to assist you with your renovation. In a world where customer satisfaction gets talked about a lot but often disappoints, Creative Remodeling Solutions does a great job of it.
Roger and his team took on the large project of tearing down and installing a new dining room ceiling for us. We also added some cove lighting which has created a wonderful ambiance in the dining room.
This is the 3rd large project which Creative Remodeling Solutions has undertaken for us. Once again, I cannot fault their professionalism and timeliness. We are just thrilled with our new ceiling and no doubt will be calling on them once again!
Murray and Heather -
Roger was competitive in his pricing, compared to other contractors I interviewed, but also offered his services in deciding upon what components would best fit the style I was looking for at an affordable price; a service other contractors did not offer and one that turned out to be not only educational but extremely helpful. I am very satisfied with the finished product and highly recommend Roger and his crew for their professionalism and attention to detail.
I contacted Roger through a neighbour, another customer of his. I was planning to list my house and needed some expert advice on how to best update my bathrooms without spending a lot of money. Roger was terrific. Even though his main business is remodelling bathrooms, he took the time out to work with me on sprucing up my home – this involved changing fixtures, installing new lighting, repainting and drywalling.
He has great taste, an added value in his work as a renovator, and this skill really helped me decide on the changes that I would make. The other things I look for in a contractor are timeliness, attention to detail and budget awareness. Creative Remodelling more than exceeded my expectations. This, plus the fact that Roger and his team are really nice people, I would definitely recommend them for any home renovation project.
Roger and his crew did my powder room and main bathroom renovation. The project was completed on time and on budget. Roger and his crew were fabulous – always courteous and helpful. The attention to detail was most impressive. The crew cleaned up every night and I was constantly kept up to date on the progress of the renovation. I have no hesitation in recommending them and I will definitely call on them for my next project.
Roger undertook two remodeling projects for us. Firstly, he completed a powder renovation and secondly the larger job of creating a beautiful new family bathroom for us. Roger and his team are first and foremost incredibly polite individuals. They not only were courteous to us but also to friends, family and other contractors.
As for timeliness, there wasn’t a day that they kept me waiting during the 2 month project. If there were any delays, Roger was quick to call and let me know. Roger was accurate with his budget estimations. He kept us informed as we went along and we didn’t experience any surprises. We are very pleased with the quality of the work and are just thrilled with our new bathrooms.
I was also thrilled to learn that Roger was more than happy to go out with me to the bathroom suppliers and help me to choose the right faucets, tub, sinks etc. It can be very overwhelming and he was an invaluable help right from the very beginning. His vision for the bathroom was the same as mine and so the whole project was uncomplicated. I wouldn’t hesitate in recommending Roger and his team to anyone.
Roger was amazing to say the least. I had called several contractors for a particular job (mounting to the tub-glass sliding shower doors). 4 contractors declined to even get started. Roger promptly returned my call within 1/2 hr after I left him a voicemail. Roger set the expectations with price and time. He came when he said he would come and he did a fantastic job. He knows his stuff inside/out. I will call Roger again in a heartbeat to fulfill any reno needs I have. I still can’t thank him enough for his efficiency and professionalism. Stating this post is the least I can do. Thanks again Roger!
I Have worked with many contractors over the years and Creative Remodeling Solutions /Roger was one of the better experiences. The quality of work was good and the attention to the details was impressive. Overall I am very satisified and I plan to use them again when I do redo my next bathroom.
We are very happy with our new bathroom reno. Roger was very helpful and provided good suggestions regarding design, materials and in the general reno itself. Budget was a big concern for us and he gave us some good tips on how we could save extra money on some of the materials we chose. We found Roger and his crew to be very conscious and courteous because they always made sure to clean up after themselves at the end of each day. We will definitely keep Roger in mind for the next time we decide to renovate in our home.
Lorne Park, Mississauga
Professional, pro-active, knowledgeable, honest and personable – these are just a few of the terms that best describe Roger and his teams working style. I was very fortunate to have Roger design the remodeling of my powder room, second and master bathrooms in 2008. His input was always creative and constructive and he never hesitated to offer feedback based on his many years of experience. He has a designers eye for the latest materials and fixtures which is what distinguished him from his competition. I would highly recommend Roger, if you want a job well done and a project that is completed to your satisfaction. I will definitely utilize his services on my next project the basement.
Roger at Creative Remodeling Solutions repaired the shower in our master bathroom and did an excellent job! Where other contractors had talked of ripping out the whole shower and replacing it to the tune of thousands of dollars, Roger came up with a much more inexpensive and yet just as effective solution and completed the repair in one day.
He saved us thousands of dollars and fixed a problem that had been bothering us for a long while; in fact, the actual cost we paid was even significantly less than his original estimate! In addition to doing cost effective, quality work, Roger was also extremely courteous and friendly. He took the time to explain in detail exactly what he would do and what materials would be required. He also arrived punctually on the time and day that we had prearranged.
I will definitely hire Roger again should we have any further repairs to our home!
We recently had our ensuite bathroom completely renovated. Roger was the perfect fit for our project. He offered valuable advice and presented a variety of options to us. He spent a lot of time with us prior to the demolition and rebuild to ensure he understood exactly what we were looking for. Each evening he left our bedroom organized, and tidy. He and his team were extremely friendly and personable. The final results are outstanding. We love our new ensuite!
Joan and Charles -
We needed a bathroom door drywalled. Roger answered our request for help and was able to squeeze a one day job into his tight schedule. The result was amazing. He is the most cheerful guy you will ever meet, on time, honest, excellent work habits, careful and extremely conscientious, and just a pleasure to deal with. His work is A-1 and he left the bath and bedroom spotless. Highly recommend him.
Angela and Kris -
Roger has worked on multiple projects for us. He finished our basement including, drywall, minor electrical, windows etc. He rewired our whirlpool tub and roofed our garage. He is very professional, reliable and organized. His written quote was detailed and included an agreement that clearly outlined the expectations of both parties. He is trustworthy and there were no unpleasant surprises. He did a great job at communicating timelines and expectations and he called us every night with update. Most importantly, he is always friendly, professional and easy to get along with. I would not hesitate to recommend Roger and we do plan to work with him again in the future.
Creative Remodeling Solutions can help make you